Dispute resolution



Applicable Law - Disputes - Claims Processing – Mediation

Applicable law: This contract is subject to French law. The language of this contract is the French language. In case of dispute the French courts will be competent.  

Complaint handling:
For any complaint the Buyer can contact the customer service at the coordinates mentioned in the preamble of these conditions.

Any dispute resulting from the formation, interpretation or execution of this contract will be the exclusive jurisdiction of the courts in the jurisdiction of Paris notwithstanding plurality of defendants or warranty claim.

In case of difficulty occurring during the ordering or delivery of the items sold on the Site, the Buyer will first contact ALIANNALIU to find an amicable solution. The Purchaser has the option of using a conventional mediation or other alternative dispute resolution process.

Notwithstanding the above, in case of dispute, in accordance with Regulation No. 44/2001 of 22 December 2000:

- The Buyer can seize either the court of the place where he is domiciled, evening the French courts,

- ALIANNA LIU may seize the court of the place where the Buyer is domiciled.

Mediation of consumer disputes:

In accordance with the provisions of the Consumer Code concerning the amicable settlement of listings, the Purchaser may in any case resort to conventional mediation, to existing sectorial mediation bodies or to any alternative method of dispute resolution in case of dispute. In this case, the designated mediator is

73 boulevard de Clichy, 75009 Paris


Online Dispute Resolution Platform:
In accordance with Article 14 of Regulation (EU) No 524/2013, an online Litigation platform has been set up by the European Commission, facilitating the independent and out-of-court settlement of online disputes between consumers and business professionals. 'European Union. This platform is accessible at the following link: https://webgate.ec.europa.eu/odr/.